We always make our jewellery to order, meaning we tailor each and every item to the customer’s specifications.
According to section 312g, sub-section 3, no. 1 of the German Civil Code (BGB), the right to revoke a purchase does not apply to the supply of goods that are not manufactured in advance, and for which the consumer’s personal choice and instructions are of material importance, or to goods which are clearly tailored to the personal needs of the consumer.
That said, we try to accommodate your requests wherever possible, and often exchange bracelet lengths or, occasionally, models.
Simply call us at USA/Canada Toll Free:
++1 (855) 488-7667