FAQ: What you always wanted to know ...

Questions about our products

What length should my bracelet be?

If you want a tight fit, add 0.5 cm to the measured circumference of your wrist. If you prefer a looser fit, add 1 to 1.5 cm. We recommend calculating a looser fit for broader models; since the arm widens towards the elbow, the extra material will help ensure a comfortable fit.

Bracelet lengths do not include the loop of the fastening!

How do I best take care of my PRECIOUS BRACELET jewellery?

All leather used in Precious Bracelet jewellery is extremely hard-wearing.

However, it is a natural material that needs to be handled with care, and under exceptional circumstances the colouring may cause staining. The bracelets made from reindeer leather are generally more robust than those made from lambskin.

However, if they get wet frequently, they may become brittle. This can be avoided by applying neutral leather polish. Please do not wear your lambskin bracelet in the shower.

The fastening is very tight. Is something wrong with it?

Many PRECIOUS BRACELET items feature a fastening that comprises a button made from reindeer horn, and a leather loop. You may find it slightly difficult to pull the loop over the button for the first time. This is quite normal.

A few tips to help you

Fasten and open the bracelet a few times before first wearing. The leather loop needs to be fairly tight to ensure the fastening is secure. However, with use, the loop soon forms a perfect fit with the button – and becomes easier to fasten and open.

The loop is exceptionally robust. The leather is reinforced and firmly embedded. So you can give it a firm pull without worrying about it breaking. Should the loop nevertheless tear, despite the strength of the material and our quality checks, saami crafts will repair it. Repairs are free of charge for up to six months following purchase (not including shipping charges), and subject to payment after this period. This repair service ensures you can be sure of enjoying saami crafts jewellery for many years to come.

Is each item of PRECIOUS BRACELET jewellery unique?

Because PRECIOUS BRACELET jewellery is completely hand-crafted, no two items are the same.

Each craftsman and woman makes the jewellery in their own way, e.g. some create items a little longer or wider than others. As a result, there are many variations of each product. This is what makes saami crafts jewellery so special – and it is key to the saami crafts philosophy.

Find out more about the PRECIOUS BRACELET philosophy here.

Can I exchange my bracelet?

We always make our jewellery to order, meaning we tailor each and every item to the customer’s specifications.

According to section 312g, sub-section 3, no. 1 of the German Civil Code (BGB), the right to revoke a purchase does not apply to the supply of goods that are not manufactured in advance, and for which the consumer’s personal choice and instructions are of material importance, or to goods which are clearly tailored to the personal needs of the consumer.

That said, we try to accommodate your requests wherever possible, and often exchange bracelet lengths or, occasionally, models.
Simply call us at USA/Canada Toll Free:
++1 (855) 488-7667

Where do I send my jewellery for repairs?

Please send items in need of repair to:

FAA Top Product Ecommerce
Nöhag 1,
84339 Unterdietfurt
Germany

We will inform you in advance if the repairs will cost more than 25 euros. Please only send your bracelets via registered mail, or by a shipment method that includes tracking. Sadly, some bracelets sent to us have been lost in the past, and we cannot assume risk or responsibility for these items.

Questions about our online shop

Do I need to have a customer account?

You do not need to have a PRECIOUS BRACELET customer account to place an order.

We require only your personal details the delivery address, the billing address, and your telephone number and email address. A customer account makes purchasing from our online shop simpler, and provides you with an overview of all your orders.

How long does delivery usually take?

PRECIOUS BRACELET jewellery is special. You can choose from many products, available on many colors and seven lengths – giving a total of thousands possible combinations!

Unfortunately, we can not maintain all combinations in stock at all times. But once you receive your very own personal choice after three to four weeks, you will see it is well worth the wait.

In some instances, you may want an item to arrive quickly. Give us a call, and we will check whether we have the item in stock and ready to ship:

USA/Canada Toll Free: ++1 (855) 488-7667
Europe: +49 8728 89199-97

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

 

What about the shipping costs?

As you probably already know, we ship worldwide without shipping costs.

Where is my package?

As usual nowadays, you can track the status of your order online. You will receive the corresponding link with your shipping confirmation.

You can also check the status of your order directly with us:

We need the following data from you, so that we can find your order:

- your order number (to be found in your order confirmation)
- your last name (which should be identical to the name entered under the billing address)
and either
- your e-mail address or
- the postcode of your billing address.

If you still can't find your order, please write us via the contact form. Please note that it can take 1 to 1 1/2 days after the order has been placed until your package is shipped and tracking can only be activated up to 24 hours after shipment. We ask you to wait this time (i.e. at least 48 hours after placing your order) before contacting us.